Terms & Condition Apply to Claim Warranty
Products within warranty time enjoy free returns, exchange and repairing services. Invoice or purchase record must be presented to claim any of the forementioned warranty.
1. Return & Refund: To be claimed on corresponding purchase platform for any quality issue within 7-day starting from receiving date.
2. Exchange: 15-day replacement for quality related issue starting from receiving date, replacement request should be submitted on the corresponding purchase channel.
3. For product(s) purchased offline in physical store, contact the corresponding store or retailer for the 15-day replacement and 1-year repair service.
4. Products failing to perform as intended under proper use enjoy the following warranty:
| Service(s) | Terms |
|---|---|
| Return | Quality-related issue claimed within 7 days starting from the next day of purchase date |
| Exchange | Quality-related issue claimed within 15 days starting from the next day of purchase date |
| Repair | Quality-related issue claimed within 1 year starting from the next day of purchase date |
5. Warranty varies depending on product categories:
| Product Type | Terms | Service Type |
|---|---|---|
| Bluetooth & audio devices, power banks and chargers, cables, car phone mounts, gimbals, household appliances, cleaning devices | Quality-related issue claimed within 12 months starting from purchase date | Ship back/bring in person |
| Phone cases and screen protectors | Quality-related issue claimed within 3 months starting from purchase date | Ship back/bring in person |
| Consumables | No warranty | No |
Issue non covered by the warranty
1. Products proved not to be ours;
2. Unauthorized repair, improper use, damage, negligence, abuse, accident, modification, incorrect use of accessories not meant for the product, tearing, doctored labels and anti-counterfeiting marks;
3. Warranty has expired;
4. Force majeure damage;
5. Improper storage, exposure to excessive humidity and temperature for extended time resulting into performance damage;
6. Damage non related to performance;
7. Improper use resulting into damage of the product or its accessories.
Additional Explanation:
- Return warranty does not apply to product given away for promotional purpose, yet exchange and repair service applies.
- For non Baseus products given away for promotional purpose, only the corresponding brand's warranty applies. For non Baseus products given away in physical stores for promotional purpose, replacements or maintenance services is to be coordinated between users and offline stores.
