Welcome to Baseus Customer Support Center
This page is for customer to reach us if you encounter any issue with your product(s), or for you to
help others based on your experience and knowledge.
If product(s) within warranty presents defection, please claim warranty down below. Thank you!
FAQ
Question:
How to request after-sale support?
Answer:
1. For product(s) purchased online (official stores), please contact our customer
support for after-sales assistance, or send email to service@baseus.com, or submit your issue down
below;
2. For product(s) purchased online (non official stores), please contact the corresponding
retailer;
3. For product(s) purchased in physical store in your country/region, please contact the
corresponding seller.
Question:
Where can I check the after-sale services policy?
Answer:
Click here to learn about the after-sale policy of our products.
Question:
How to request after-sale support for products presenting quality issue purchased
from retailer or distributor?
Answer:
1. For product(s) purchased online, please contact the corresponding store's customer
support;
2. For product(s) purchased offline, please contact the corresponding store or
distributor's customer support
Question:
For product purchased on non-official store and non-authorized retailer, who is
responsible for the after-sale support?
Answer:
1. Please contact the corresponding store to claim warranty. To protect your rights
and interests;
2. please consider purchasing from our official stores or authorized stores at first
place.
Question:
Where can I check the information on official stores?
Question:
How to receive latest updates from Baseus?
Answer:
Subscribe or register an account at the end of this page. Newsletter on latest events
will be sent irregularly. Thank for your support!
Question:
Where can I download the Baseus APP?
Question:
Other questions
Answer:
Fill in your questions or concerns.
Claim Warranty
Note:
1. Create/login with an account first, we will contact you through the email address provided.
2. Find your order ID in the order record where purchase was made.
3. Before sending replacement, Baseus may require to return the defective item for quality
inspection.
