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Shipping & Return Policy

Free Shipping on Orders Over?

$20.00

How long does delivery take?

3-7 business days.

What countries do you ship to?

US only.

We cannot deliver to the following areas:

1. Alaska

2. American Samoa

3. Guam

4. Hawaii

5. Marshall Islands

6. Northern Mariana Islands

7. Palau

8. Puerto Rico

9. Rhode Island

10. US Virgin Islands

11. Armed Forces Americas

12. Armed Forces Europe

13. Armed Forces Pacific

Thank you for your understanding.

How will my delivery be shipped?

Amazon functions as our logistics partner to ship out Baseus products. They will choose the carrier that they think works best for our customers.

I ordered more than one item. Will they all be delivered at the same time?

We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.

Can I change the delivery address of my package after it has been shipped out?

Unfortunately, we cannot change the shipment once the product is en route.

What do I need to do when I received a different product than what I ordered?

Please contact customer support at support@baseus.com.

Can I change the delivery address of my package after it has been shipped out?

Unfortunately, we cannot change the shipment once the product is en route.

Refund policy

Baseus provides a straightforward warranty that is processed in the most hassle-free way possible. Please refer to the chart below for the warranty timelines of various products, as warranty periods differ according to models.

Products sold by Baseus as refurbished ("pre-owned") come with their own unique warranty, so please see our refurbished warranty page for details on those items.

This limited warranty provided by the manufacturer in no way affects a potential statutory warranty provided by law.Warranty Timeline

Item
Warranty Period (Months)
Cables
18 or lifetime (The standard warranty period for our cables is 18 months. Some cables may have an extended warranty, you can find the exact warranty time on the online product page or on the item's invoice.)
Hubs & Adapters
18
Batteries
18
Chargers
18
Appliances - Home Care
12 to 15
Appliances - Home Kitchen
18
Appliances - Lighting
12 to 18
Appliances - Control
12 to 18
Appliances - Health
15